Please find some answers to frequently asked questions below. If you can’t find what you are looking for, please contact us.
You can book our holidays directly on our website and add any items to your basket. The website will allow you to create an account and pay on the website. Alternatively, you can email us on SkiandSnowHolidays.com and ask for offers or more information to make a booking. If you prefer, you can call us on the phone numbers advertised on our website.
You can pay on your account on the website if you have booked direct online. Otherwise you can pay by our Paygold secure link payment system or by bank transfer. A deposit is required at the time of booking and the balance will be due at least 6 weeks before departure. You can also do part payments at times that suit you - just let us know and we can set up the payment for you.
Our prices are in euros. When you make a payment your bank will use the exchange rate set by them on the day of purchase.
You will receive an email confirmation when you book your holiday and/or services. You will also receive a Booking Summary detailing everything you have booked. Nearer the time of travel (normally 1 -2 weeks before) you will receive your travel vouchers, ski pack vouchers and any instructions that you require. We will send you an important information sheet which you must read carefully.
Just let us know and we will resend them to you. Email us at SkiandSnowHolidays.com
We can assist you with flight searches, however, we ask that you book flights directly and we will package around the flights that you book. From our experience our clients have found it much more ecomomical and flexible to book their own flights so they can choose suitable times, baggae, airports etc. Please get in touch with us if you would like us to search flight options.
Yes, our holidays are flexible durations and do not have to be 7 nights. If you are wanting group ski lessons you need to arrive on a Saturday in Livigno and Austria, or on a Sunday in Andorra and Baqueira as this is to coinside with the group lessons that start the following day. In some of the resorts there is also a 2 day weekend group ski school on a Saturday & Sunday.
If you do not want group lessons you can arrive any day of the week. A lot of the special offers only apply on the normal start dates of the resorts.
Transfers can be booked with us without accommodation. Plesae see our Transfers page on the website for all the times of the shuttles to suit your flight times.
Ski extras such as lift passes, equipment and lessons normally have to be booked with accommodtion, howerer if you have already booked your accommodation plesae email us with your requirement on info@skiandsnowholidays.com and we will do our best to help you.
It is best to let us know as soon as possible of any changes to your booking or cancellation. We will always try and do the best we can to minimise any costs to you and we are flexible with regards to cancelling/amending services such as transfers and ski packs up to 4 weeks before travel with an admin fee. Hotel changes may incur a charge which is set individually by each hotel/apartment owner. Please see our Terms and Conditions for more details.
We are a legal Spanish company and are part of AVIBA which is the Member of the Balearic Travel Agents
Licence Number: BAL 515. We have been operating successfully since 2005 in Mallorca, Italy and Andorra under our parent brand "The Travel Buddy SL"
Transfers are available for all the resorts. Please see our airport transfers page for prices and times of transfers.
Yes, you can book transfers only with us, however, we offer all services including accommodation, lift passes, equipment and ski lessons. It's normally cheaper to book a package so just send us an email if you would like some offers. Transfers can be booked direct online and also by email. All we require is full names and dates of birth to complete the booking.
Vouchers will be emailed to you one week before arrival. These will have instructions on where to meet the coach and at what time, with contact numbers in the event of a delay.
There will be contact numbers to phone if your flight has been delayed and you have missed your scheduled shuttle. Our coach supplier will try to put you on the next shuttle, spaces permitting. If your flight lands early and there is a shuttle before your scheduled time if there is space you can use your voucher for this service.
The driver or representative will be in the arrivals hall with a board with your name on and they will escort you to the taxi/bus.
If the snow is particularly heavy this could affect the exact location of your drop off or collection.
Generally this will be where you have been dropped off (on the other side of the road). If you are unsure please call the number on the voucher to double check.
The prices for BB and Half Board are generally charged in the following age groups.
Pricing for Self Catering, Studios and Apartments is based on the room and not per person. Just send us an email if you would like some offers sending.
These are defined by all the hotels and apartments individually but generally check in will start from 14.00 - 16.00 and check out between 10.00 - 12.00 noon.
These will be emailed to you 1 - 2 weeks before arrival.
Your vouchers will be emailed to you 1 - 2 weeks before arrival. Once in resort you need to take the vouchers to the ski pass stations which are located either at the bottom or the top of the gondalas, depending on the resort.
The lift pass can be collected at the ticket windows or the self-service machines.
It is essential that you check what you have collected before you leave the cashier desk or auto machine. Errors cannot be rectified later.
We do not recommend that you use the self service machines if you have lunch vouchers included or a group of 15 plus people. Please use the ticket window to collect.
Please take the hire vouchers to your ski rental shops which will be available to use after 4pm on your arrival day or first thing in the morning on your first day of skiing, to exchange for your equipment.
We work with a number of shops in each resort. A hire shop will be allocated based on your accommodation location or personal choice.
Your allocated hire shop will be shown on your vouchers.
If you know the shop that you want to use, please let us know, and where possible we can allocate that shop for you.
For ski school please hand these in to your instructors at your first lesson.
Ski and Snowboard group lessons begins on a Sunday in Livigno & Austria and on a Monday in Andorra & Baqueira. It is vital that you attend the first lesson on the first days. The lessons then run consecutively for 3, 4 or 5 days.
In some resorts there is alo a 2 day weekend group ski school on a Saturday and Sunday.
Please see the individual resorts for the times of the group lessons as they vary in the different resorts.
You can request morning lessons, however we can not guarantee these as they are subject to availabilty and dictaed by the ski stations. For High Season New Year, February Half Term and Easter these need to be requested as early as posssible.
The earlier you book your holiday, the more chance you have of getting the time you require.
All the resorts are family friendly and offer facilites such as nurseries/kindergarten , Kids programmes and childrens ski and snowboard lessons for all ages and abilities.
Please check the different resorts for what they have on offer.
Our UK call centre number is:
0808 238 7542
Or email us at:
info@SkiandSnowHolidays.com
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