0808 1782 628(free from UK) 0034 649 144 719(mobile)
SkiandSnowHolidays.com is the trading name of The Travel Buddy SL., whose registered office is at:
Calvia, 07181
Mallorca
CIF (VAT) number: B57496853
Because we are a Spanish company, we have to comply with Spanish law. This means, apart from anything else, that our financial protection arrangements are those required by Spanish law.
We act as an agent for third party travel providers. We do not own or control those who actually provide the accommodation, transport services, excursions or other services which you book through us.
Please read the following booking conditions carefully. They set out your rights and our obligations to you.
Our obligations to you will vary substantially depending upon what you book through us.
If you book accommodation only, airport transfers or ski packs, all these types of bookings are ‘Agency Bookings’. Our Agency Bookings conditions are set out below.
1.1 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, may not be available all season. There may be a charge for some facilities, for example TVs, safety deposit boxes, wellness centre facilities. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.
1.2 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from your suppliers.
2.1 All ratings given on our site are based on our own rating by our in-resort team/partners. These rating may be higher, lower or the same as the official rating.
2.2 Room descriptions
Rooms described as superior, suites, junior suites, family rooms, apartments etc offer a variety of facilities and room configurations. Please make specific enquiries when booking to ensure the accommodation meets your requirements, particularly for suites and apartments. Single rooms and the payment of a supplement does not necessarily mean that a twin room will be provided for single use. Often single rooms are small and intended for single use only. Family rooms may be a twin room with extra beds so space will be restricted. You should contact us before booking if you have any specific requirements for your room.
Eaves rooms are so described because they have sloping roofs and beams, often with a skylight window and reduced headroom. These rooms may have pull-out or bunk beds.
Twin rooms may be either two separate single beds or one large base with two mattresses and duvets. These are also known as 'Austrian Twins' and are regarded as two beds. Triple rooms are usually based on a standard twin room or standard double for two persons with an additional sofa/put-up bed added for the third person that may restrict space.
Quad rooms are also sometimes available. These rooms normally consist of a standard twin/double room with additional sofa beds or bunk beds being added for the third and fourth occupants. This may restrict space. Please note that if you book a triple or quad room but there are only 2 people in the group, you will receive a twin/double room.
Requests will be sent to suppliers, however, it must be noted that these are requests and requests are not guaranteed
2.3 Cots should be requested at the time of booking stating the age of the child. Any additional payment for food/cot hire must be paid directly to the hotel or apartment owner on arrival. Cots will meet the safety standards of the country you have chosen so may vary from those standards in the UK and Ireland. As not all rooms can accommodate a cot, please contact us by email to confirm.
2.4 All apartments require a deposit to be paid on arrival, this will be returned on departure providing there are no damages in the apartment.
2.5 For some apartments, a final cleaning bill also needs to be paid on arrival. It will state in the hotel/apartment description on this website if this is included in the booking price or payable on arrival. It will also be stated on your booking confirmation either by email or voucher
2.6 For pricing, there are different prices depending on the age of the child. This is the responsibility of the person making the booking. When making the reservation the child's age at the end of your intended stay should be given. If on arrival a price based on a child being a certain age and on arrival the child age is different, the difference in price must be made prior to check in.
2.7 In some countries like Andorra & Austria depending the official rating of the accommodation, a tourist tax must be paid on arrival by guests. The amount varies between 1€ and 5€ per person per day. This is extra to your holiday cost and not calculated in any quotes we have sent either by email, verbally or displayed on our website www.SkiandSnowHoliday.com.
3.1 The person making your booking (the “Lead Contact”) must be at least 18 years of age and one of the passengers in the booking. The Lead Contact must be authorised to make the booking on behalf of all members of your party. If the Lead Contact is not over 18 we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). The Lead Contact is responsible for making all payments due and for ensuring that all passenger names given to us accord exactly with their travel documentation.
3.2 You may offer to make a booking by:
3.2.1 Visiting www.SkiandSnowHolidays.com (the “Website”), following the process for making a booking on the Website and clicking on the appropriate confirmation button. Please note that it is important that you check the information that you enter and correct any errors before making your booking;
or
3.2.2 Telephoning us on the numbers listed on our website and talking to a member of our sales team.
3.3 On receipt of your payment, we will process your booking. Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not continue to process your booking.
3.4 A legally binding contract will be created between you and the third party provider of the accommodation you have booked.
3.5 It is your responsibility to check the documents you receive and notify us of any errors within 24 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these.
3.6 Please note that we will endeavour to pass on all requests to the suppliers with whom you contract. However as these are requests only there is no guarantee that these will be met.
3.7 If making a booking for accommodation or an airport transfer, and the initial payment is the 30% deposit, the remaining balance is due 4 weeks before arrival. If a booking is made within 4 weeks of arrival, the full payment is due at the time of booking unless agreed by email with SkiandSnowHolidays.com. For all bookings relating to a ski pack (Lift pass, Rental equipment, ski school) the full balance needs to be paid at the latest 7 days prior to arrival.
3.8 Lift passes / bundles / full packs can only be booked with accommodation. If a lift pass or bundle or full pack is booked and we need to make a refund, this will be subject to an admin fee of 40€ (charged at our discretion) - any refunds made may be subject to exchange rate fluctuations and bank charges for which the client must cover.
4.1 Shuttle Bus
This is a scheduled service and departs from both the airport and resort at the times stated, it is up to the person making the booking to ensure that sufficient time is left in case of flight or baggage delays, and to be at the bus meeting point at the latest ten minutes before departure. If you miss the coach departure time for whatever reason, there will be no refund given and you will need to make your own onward travel arrangements. If you know in advance that you will be late for the coach, please contact us immediately and we will try our best to communicate with the coach company on your behalf.
4.2 Private Transfers
This transfer service is only for your booked party. Our drivers will be waiting for you outside the arrival hall with a sign stating “SkiandSnowHolidays.com” and your booking name.
Small delays are always expected but if the delay is more than two hours, additional costs will apply and will be payable on arrival to the driver..
4.4 For all transfers, if you miss your transfer for whatever reason we will always try to assist you in arranging to get to the resort/airport, however any additional costs must be met by yourself.
5.1 We reserve the right to alter the prices of any of the products which make up Agency Bookings and which are shown on our website. You will be advised of the current price of the products that you wish to book before your booking is confirmed and documentation issued.
5.2 When you make your booking you must pay a variable deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all monies paid.
5.3 In the event that any supplier imposes a surcharge and/or changes and/or increases the price of your booking you will be obliged to pay such additional amount if you wish to continue with your booking.
5.4 Pricing on SkiandSnowHolidays.com website and also quotes given in writing or over the telephone, these do not include the "Tourist Tax" which is payable directly at check in - see 2.7
If, after your supplier(s) has(ve) confirmed your booking, you wish to change your Agency Booking we will try to arrange this with the relevant supplier(s) but it will of course be subject to the supplier’s terms and conditions. Further and in any event any request for a change must be made by the person who made the booking, the Lead Contact. You will also have to pay an administration fee of 40€ for each change made, and any further cost imposed by the supplier for the change. You should be aware that these costs could increase the closer to the start date that changes are made and you should contact us as soon as possible if you want to change. No changes or amendments are possible within seven calendar days of the start date of your booking (unless agreed by us by email)
If you cancel your Agency Booking you will have to pay the supplier'(s) cancellation charges, and you will also have to pay our administration costs as set out below. Cancellations must be notified to us in writing by e-mailing us at info@SkiandSnowHolidays.com
8.1 Your suppliers may change or cancel your Agency Booking(s) in accordance with their booking conditions. Should they do so we will let you know as soon as we are aware and your position will depend upon the relevant supplier’s terms and conditions.
8.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us.
We consider travel insurance to be essential. Accordingly, it is a condition of making an Agency Booking through us that you have suitable insurance cover for the Agency Booking you have made and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. Please make sure that your policy covers you for winter sports. You should take your policy details with you.
Force majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of force majeure events include but are not limited to; an act of God, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or similar, terrorism. epidemic's and pandemics (except covid-19)
11.1 Your contract for your Agency Booking is with the supplier or suppliers providing the actual product or services which you book and those suppliers are responsible for anything which goes wrong with your Agency Booking.
11.2 We act only as an agent in making your Agency Booking. We do not own or control the accommodation which you book or any of the other services or products which you book.
Accordingly, we have no liability or responsibility for anything which goes wrong with your Agency Booking unless caused by our own negligence or that of our servants or agents. Since we act solely as an agent processing your booking the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.
It is your responsibility to have valid travel documents. For up to date health and travel advice please visit your governments website. Other websites to check out www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org and contact your GP.
13.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier) immediately, as well as us by emailing info@SkiandSnowHolidays.com Since it is your supplier who is responsible for your booking they will have sole discretion in deciding how we deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away your supplier will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this is likely to affect adversely any rights you may have to be awarded compensation from your supplier.
13.2 If your complaint is not resolved locally, you should write to us immediately or to your supplier upon your return. If you do write to us, we will do our best to help you in your discussions with the supplier. If you want to write to us, you should write to us at,
The Travel Buddy SL, Edificio Olivia, Calle Miguel Manchado No3, Local 20/21, Calvia 07181, Mallorca, giving your booking reference and all other relevant information.
Alternatively you can email details of your complaint to info@SkiandSnowHolidays.com
If any provision or part of a provision of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.
You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
16.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy.
16.2 We must also advise you that, as a Spanish company, we comply with the Spanish Data Protection Act which requires us to inform you that your data will be included in an automated file, registered in the Register of the Data Protection Agency. We, The Travel Buddy , S.L. are responsible for this file. By accessing our website and making bookings through it you expressly consent to the processing of your data for the purpose of sending information by any means about our products, services, special offers or promotions so that we can create user’s profiles in order to send customised offers.
16.3 All users that contact by email we reserve the right to add you to our mailing list to receive our newsletter. Should you not want this then please let us know in your email, or you can unsubscribe to the newsletter at anytime
These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish law and subject to the jurisdiction of the Spanish Courts.
Any item booked with us is fully protected with Protected Trust Services via our agent ATS. The Protected Services Trust number is 5081.
We understand that you may still have questions or would like more information on our Covid-19 Policy. Please be rest assured that we will always follow the advice from the relevant authorities with regards to future holidays should Covid 19 restrictions start again. This means that you can still book future ski holidays knowing that your booking is secure. During the previous lockdowns we refunded in full 100% of clients that were affected by the lockdown
In the meantime here is our Covid-19 Policy which forms part of our terms and conditions:
We hope the above policies give you the confidence to book with complete peace of mind and if you have any questions, please feel free to email us direct on info@SkiandSnowHolidays.com or call on (0034) 649 144 719
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